Privacy policy

Last updated: May 21, 2026

Privacy policy

At Raan, we value your privacy as much as we value craftsmanship and luxury. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, make a purchase or other transaction using the service, or interact with our brand. It controls the collection, processing, and disclosure of your personal information. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include anonymized or de-identified data.

Depending on how you interact with us, we may collect:

Contact Information

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

Financial Information

  • Credit/debit card details

  • Payment confirmation details

  • Transaction history
    (Note: Payment information is processed securely via third-party payment gateways. We do not store full card details.)

Account Information

  • Username and password

  • Preferences and settings

Transaction Information

  • Products viewed, added to cart, wishlisted or purchased from our website

  • Your Order history from our website

Communication Information

  • Messages sent to Raan’s customer support mail

  • Feedback and reviews sent to Raan contact mail


Device & Usage Information

  • IP address

  • Browser type

  • Device identifiers

  • Interaction data with our website

  • Cookies and similar tracking technologies

2. Sources of Personal Information

We collect personal information:

  • Directly from you when you create an account, place an order, or contact us

  • Automatically through cookies and tracking technologies

  • From service providers who help operate our business

  • From partners or third parties, where permitted by law

3. How We Use Your Personal Information

We may use your information to:

Provide and Improve Our Services

  • Process orders and payments

  • Arrange shipping and returns

  • Maintain your account

  • Personalize your shopping experience

  • Recommend products

Marketing & Advertising

  • Send promotional emails or messages (with opt-out options)

  • Display personalized advertisements

Security & Fraud Prevention

  • Authenticate accounts

  • Detect and prevent fraudulent or illegal activity

  • Protect our platform and customers

Customer Support

  • Respond to inquiries

  • Maintain business relationships

Legal Compliance

  • Comply with applicable laws and regulations

  • Respond to lawful requests from authorities

  • Enforce our policies

4. How We Share Personal Information

Raan does not sell, trade, or rent your personal information. We may share your data only with:

  • Shipping partners for order delivery

  • Payment gateways for transaction processing

  • Legal authorities if required by law

5. Security & Data Retention

Our store is hosted by Shopify. When you use our Services, certain information may be collected and processed by Shopify to provide and improve platform functionality, security, and enhanced features.

Your information may be transferred to and processed in countries outside your place of residence.

To learn more, please review the Shopify Consumer Privacy Policy at: https://privacy.shopify.com/en

Depending on your location, you may exercise certain rights directly through Shopify’s Privacy Portal.

We implement reasonable technical and organizational safeguards to protect your information. However, no system can guarantee absolute security.

We retain personal information only as long as necessary to:

  • Provide Services

  • Maintain accounts

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

6.Third Party Websites and Links

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. 


Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.


7.Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.

  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.

  • Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

  • Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

  • Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.


You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

8.Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you believe a child has provided personal information to us, please contact us to request deletion or If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

9.Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.


10.Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last updated” date.

11.Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at houseofraan@gmail.com or contact us at Reserve Bank Colony Chromepet, tulip apartment, Chennai, TN, 600044, IN